Privacy Policy

1. Introduction

sans4d ("we", "us", "our", "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data obtained from users ("you", "your", "User") of our online gaming platform, including our website, mobile applications, and related services (collectively, the "Service").

This Privacy Policy should be read in conjunction with our Terms & Conditions and forms an integral part of your agreement with sans4d. By accessing or using our Service, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We process personal data in accordance with international data protection standards and the requirements of our gaming license jurisdiction. As an operator serving the Indonesian market, we recognize the importance of transparent data handling practices and are committed to giving you control over your personal information.

2. Data Controller Information

For the purposes of data protection law, sans4d acts as the data controller for personal information collected through the Service. We determine the purposes and means of processing your personal data.

Contact Information:
Company Name: sans4d
Primary Contact: [email protected]
Data Protection Officer: [email protected]
Customer Support: Available 24/7 via live chat, WhatsApp (+62 812-3456-7890), and email

3. Personal Data We Collect

sans4d collects several categories of personal data to provide, maintain, protect, and improve our Service. The data we collect falls into the following categories:

3.1 Information You Provide Directly

When you register for a sans4d account, you provide:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address, postal code
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
• Verification Documents: Government-issued ID (Indonesian KTP, passport, driver's license), proof of address documents, selfie photographs for identity verification, payment method ownership proof
• Communication Data: Messages sent through live chat, email correspondence, support tickets, feedback submissions

3.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (UDID, IMEI for mobile devices)
• Connection Data: IP address, internet service provider, geographic location (country, city level based on IP), time zone settings
• Usage Data: Pages visited, features used, time spent on pages, click patterns, navigation paths, referring URLs, exit pages
• Gaming Activity: Bets placed (amounts, types, outcomes), games played, session durations, win/loss records, bonus claims and usage, deposit and withdrawal history, transaction timestamps
• Technical Data: Error logs, crash reports, performance metrics, API call logs

3.3 Information from Third Parties

• Payment Processors: Transaction confirmations, payment status updates from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallet providers
• Verification Services: Identity verification results from third-party KYC service providers
• Fraud Prevention Services: Risk assessment data, fraud indicators, blacklist checks

4. How We Use Your Personal Data

sans4d processes your personal data for the following purposes, based on various legal grounds:

4.1 Service Delivery (Contract Performance)

• Creating, maintaining, and managing your sans4d account
• Processing deposits, withdrawals, and gaming transactions
• Providing access to sports betting, live casino, togel lottery games, and other gaming products
• Processing bets and paying out winnings
• Managing bonus offers, promotions, and VIP program benefits
• Providing customer support and responding to inquiries

4.2 Legal Compliance (Legal Obligation)

• Verifying your identity and age (21+ requirement enforcement)
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Maintaining records for regulatory reporting and audit purposes
• Complying with gaming license requirements and regulations
• Responding to law enforcement requests and court orders
• Preventing fraud, money laundering, underage gambling, and other illegal activities

4.3 Legitimate Business Interests

• Detecting and preventing fraud, cheating, collusion, bonus abuse, and other prohibited activities
• Monitoring platform security and preventing unauthorized access
• Analyzing usage patterns to improve Service functionality and user experience
• Conducting market research and statistical analysis
• Developing new features, games, and services
• Resolving disputes and enforcing our Terms & Conditions
• Protecting company assets and preventing financial loss

4.4 With Your Consent

• Sending marketing communications about new games, promotions, and special offers (you may opt out at any time)
• Personalizing gaming recommendations based on your preferences and playing history
• Using cookies and similar tracking technologies for analytics and marketing purposes (see Cookie Policy section)

4.5 Responsible Gaming (Legal Obligation & Legitimate Interest)

• Implementing responsible gaming tools (deposit limits, self-exclusion, reality checks)
• Monitoring gambling behavior for signs of problem gambling
• Providing access to responsible gaming resources and support services
• Enforcing self-exclusion periods and account restrictions

5. Data Sharing and Disclosure

sans4d does not sell your personal data to third parties. We share your data only in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Bank transfer intermediaries and e-wallet payment gateways to process deposits and withdrawals
• KYC Verification Services: Identity verification and document authentication providers
• Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, Spribe, and other game suppliers who host games on our platform
• Cloud Hosting: Infrastructure and data storage providers
• Customer Support Tools: Live chat, email, and ticketing system providers
• Analytics Services: Website analytics and usage tracking platforms
• Fraud Prevention: Security monitoring and fraud detection services

All service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on all third-party processors.

5.2 Legal Requirements

We may disclose your personal data when required by law or in good faith belief that such action is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and other agreements
• Investigate and prevent fraud, security breaches, or illegal activities
• Protect the rights, property, or safety of sans4d, our users, or the public
• Report to gaming regulators and licensing authorities as required

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the successor entity. You will be notified of any such change in ownership or control of your personal data.

5.4 With Your Consent

We may share your data for purposes not listed above with your explicit consent, which you may withdraw at any time.

6. Data Security Measures

sans4d implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized personnel who require it for legitimate business purposes. We enforce strict access logs and regular access reviews.
• Secure Infrastructure: Our servers are hosted in secure, SOC 2 certified data centers with physical access controls, 24/7 monitoring, and redundant systems.
• Regular Security Audits: We conduct periodic penetration testing, vulnerability assessments, and third-party security audits.
• Password Protection: User passwords are hashed using bcrypt or similar one-way hashing algorithms. We never store passwords in plain text.
• Firewall Protection: Network-level firewalls and intrusion detection systems protect against unauthorized access attempts.
• Employee Training: All staff undergo data protection training and are bound by confidentiality agreements.
• Incident Response: We maintain a security incident response plan to quickly address any potential data breaches.

While we implement robust security measures, no internet transmission or electronic storage method is 100% secure. You also play a role in security by maintaining strong, unique passwords and never sharing your account credentials.

7. Data Retention

sans4d retains your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Regulatory requirements, legal obligations
Transaction Records	7 years from transaction date	Anti-money laundering, tax compliance, audit requirements
KYC Documents	7 years after account closure	Regulatory compliance, fraud prevention
Gaming History	7 years from last activity	Dispute resolution, regulatory reporting
Marketing Consent	Until consent withdrawn + 3 years	Record keeping, consent management
Support Communications	3 years from last contact	Customer service quality, dispute resolution
Server Logs	12 months	Security monitoring, troubleshooting

After retention periods expire, we securely delete or anonymize personal data. For closed accounts, if there is an outstanding balance, pending dispute, or ongoing investigation, we may retain data until the matter is resolved.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data. sans4d is committed to facilitating the exercise of these rights.

How to Exercise Your Rights: To exercise any of these rights, contact our Data Protection Officer at [email protected] or through your account dashboard. We will respond within 30 days. We may request additional information to verify your identity before processing your request.

9. Cookies and Tracking Technologies

sans4d uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly. Enable account login, session management, and security features. Cannot be disabled without impairing functionality.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with our platform. Used for analytics and service improvement.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across our platform to deliver targeted promotional content and measure campaign effectiveness. Require your consent.

9.2 Managing Cookie Preferences

You can control cookie settings through your browser settings and our cookie consent banner. Disabling non-essential cookies will not prevent you from using sans4d, but may limit some functionality or require repeated logins.

10. International Data Transfers

sans4d operates internationally, and your personal data may be transferred to, stored in, and processed in countries outside Indonesia, including countries where our servers, service providers, and business partners are located.

When we transfer data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms. We require all recipients to protect your data to the same standards required under applicable data protection laws.

11. Children's Privacy

sans4d does not knowingly collect or solicit personal data from individuals under the age of 21. Our Service is intended exclusively for adults who meet the legal gambling age in their jurisdiction (21+ in Indonesia).

If we discover that we have collected personal data from a user under 21 without proper age verification, we will immediately delete the account, block access, and erase all associated personal data. If you believe a minor has registered an account, please contact us immediately at [email protected].

12. Third-Party Links

Our Service may contain links to third-party websites, game providers, payment processors, or social media platforms. This Privacy Policy applies only to sans4d. We are not responsible for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit. sans4d does not control and is not liable for the data collection or use practices of external sites.

13. Changes to This Privacy Policy

sans4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be notified through:

• Email notification to your registered email address at least 14 days before changes take effect
• Prominent notice on our website homepage and within your account dashboard
• In-app notification upon your next login

Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically. The "Last Updated" date at the top indicates when the policy was last revised.

14. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, sans4d will notify affected users within 72 hours of becoming aware of the breach. Notification will include:

• Nature of the breach and data affected
• Likely consequences and potential risks
• Measures taken to mitigate harm
• Recommended actions you should take (e.g., password reset)
• Contact information for further inquiries

We will also notify relevant regulatory authorities as required by law.

15. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat on our platform
• General Inquiries: [email protected]
• WhatsApp: +62 812-3456-7890

We take all privacy inquiries seriously and will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction.